Sears Home Services
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Jacob was great
Jacob was great. The appointment schedules are often NOT adhered to. I spent a full day waiting for a technician on Monday, March 24, who did not show. This was NOT the first time that this happened to me. I understand that this happens often and has nothing to do with emergencies. Technicians are provided with an unrealistic list of appointments. Looking at the repair and the parts ordered for my Washer, should have clued schedulers that my repair would take a lengthy amount of time. Technician's time should be taken into consideration.