Reiss
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Excellent Customer Service but Unreliable Refund Processing
Overall, I have had a largely positive experience with Reiss, especially with regards to their phone in customer service, which is consistently rapid, responsive and effective. With the exception of speed, these benefits are also matched when talking with Reiss over email. The reason this review sits at 4 stars instead of 5 is because initially, Reiss made a significant mistake when refunding items I returned through the store and weren't able to pick up on this at the time. However, their customer service through the phone largely redeemed them, mostly thanks to Elise, a customer service rep, and her management team, who provided me with a very fair and simple solution. Throught the process Elise took time to not rush to decisions, find out all the facts related to a complex refund query, before making a full decision. This goes to show that both customer service processes and training are very well organsied and managed at Reiss. As you'll see with other reviews on this page - Reiss are struggling to process returns and refunds effectively. Despite its effeventual resolution, I too have had the same problem. An area to work on!