TUI Cruises
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Our cruise was from Budapest to Passau…
Our cruise was from Budapest to Passau on the TUI Maya. The food and entertainment were good and the ports visited all good, but our toilet overflowed and the guy who stopped the water said he would change the valve if it did it again - not reassuring. Our bathroom smelt unpleasant from the shower drain I think and the air-con didn’t really work very well at all. Our flight out was with TUI but our return was with EasyJet. The return was cancelled due to bad weather but TUI and EasyJet abandoned us at 1am in Munich airport. Got home 21 hours late I am adding more to this review because following several attempts at complaining to TUI about our return flight, I simply had a message saying it was EasyJet that I should be dealing with. Fair enough but what happened to the TUI promise that they will give you their usual standard of care when you fly with one of their partner airlines? There was nobody to help us in Munich and TUI should have had a rep there to help us. There was an issue with WiFi on the TUI Maya and everyone complained about it including the staff. My iPad has a security program which warned that the TUI Maya WiFi was subject to SSL stripping. Look it up if you don’t know about this, but it explains why the WiFi was rubbish. I did get an email asking me to complete a review of TUI Customer Service sorting out my complaint. Since they have done nothing I gave the review zero stars out of ten