Optima Legal
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Terrible
Optima were the intermediary for our remortgage. Appallingly slow to progress, which caused all manner of friction between ourselves and the building company we owed for extension works at our home. They have an automated voice-activated telephone service making it almost impossible to get through to actually speak to anyone, on the two occasions I managed to do so I was told they could neither access my file nor transfer me to someone that knew what was happening, and to log my query via the online portal. Messages I sent via the portal were not responded to. It was only after raising a formal complaint that I got a token "we will try and expedite your file" response. Genuinely one of the worst levels of service, responsiveness and efficiency I have ever experienced.