Klass Wagen Portugal
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Very disappointing and unprofessional…
Very disappointing and unprofessional service. We booked a car through Rentalcars.com for pickup at Klass Wagen Lisbon Airport. When we arrived late at night with our family, Mr. Ruben Correia informed us that changing the main driver was not possible, even though Rentalcars customer support contacted the branch to try to assist. Throughout the interaction, he was consistently rude, raised his voice several times, and refused to provide any support or alternative solutions—other than offering an extremely expensive insurance package as the only option to release the vehicle. We spent hours trying to find other arrangements in the middle of the night but eventually had no choice but to purchase the extra insurance simply to be able to leave. This experience caused significant stress and inconvenience. I do not recommend Klass Wagen to anyone expecting clear communication or respectful treatment.