Michal

Jan 24, 2023

Overall very good but there are customer service glitches.

I used SIXT Italy twice and the experience was very good. My flight was diverted to another airport yet it was not a problem at the SIXT desk to transfer my booking from the initial location. They did not have a car in my group but offered an upgrade for a very small additional payment. There was no problem with the return. The second time I used them I had to remind them about snow chains and a child seat I booked but got them right away. I give them 4 stars rather than 5 due to the invoice enquiry which they dismissed without explaining anything and which unnecessarily escalated to a complaint. However, it was sorted out to my satisfaction. I recommend the "lucky dip" offer which is a surprise car for the price of a small city car. I was happy with my surprise.