Lain

Dec 3, 2022

First time buying Reiss clothes

First time buying Reiss clothes. The quality is good but a lot of work needs to be done on customer service. I ordered a pair of shoes and the wrong pair came. I then had to return them to the store where I was told they were out of stock and the only way I could get them again with the discounted first time buyer price was to wait and see if they become available and then come back in and order at the shop. I would then have to come back and collect them again at a later date. So for 1 pair of shoes I would have to go to Reiss 4 times? It’s a 40 minute walk to the shop each way for me so that would be about 5 and a half hours of walking for 1 pair of shoes. Bit ridiculous as was just sent the wrong item so no fault of my own. My girlfriend also received the wrong top on her first order. We did receive refunds for these but pretty poor experience overall.