RedBox Rx
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"Missed Appointment"
The scheduling process went smooth. That’s it. I was online for my appointment and met June, the nurse. She asked me about my anxiety, why I was scheduling the call, etc. I explained and by the time I finished explaining, her video was gone. No verbal response either. I was still connected though so I was confused. Either way, I went to the link I’d been texted to try to reconnect, only to wait over 30 minutes never reconnect. When I went to my profile, it showed I missed my appointment! If you miss your appointment, you get charged another fee to reschedule, and I’m not paying for them to ignore me. I canceled that hsa card, and ordered a new one before calling to let them know why I had gone through. The call receptionist, Susan, was perfectly pleasant despite clearly having back to back calls, and assured me in provided technical issues, rescheduling doesn’t charge again, and offered to help with rescheduling, but why would I trust a company whose whole business model is tech based that can’t operate their call devices (phones/ laptops/ computers, whatever). Did they not have a backup? I don’t know. I don’t intend to find out.