H10 Hotels
Read all reviews for H10 Hotels →
I stayed in H10 ocean eden in Jamaica…
I stayed in H10 ocean eden in Jamaica from the 23-30th of July 2023. They made me purchase a membership the next day but after staying in the hotel for 2 days, I realized that what they advertised and the living situation in the hotel was not the same. I decided to cancel my membership just 4 days after while still on vacation. I spoke to Jose N. Who is the manager is sales and he assured me that I will get 100 % of my money back. It's been a month and half and they haven't given my refund. What they say in the phone and whatever they saying by email are totally different. Please do not join their membership if there is no terms and conditions and refund policy. Their customer service representative Angela is rude and has no maner she has no empathy and doesn't care at all. It's unfortunate that a beautiful place like that has a bad system, the information that you get within their CSR are different from one to another and that was the same problem in the resort. The people are nice but the system is broken. You owe me more than $5,000.00 and you will pay it back. What you're doing is scamming and no wonder why your cancelation rate is 80%. I want my money back or I will be leaving a review every week until I get it back.