emma

Aug 25, 2025

No response from Superdrug doctor/customer service

I ordered a test got it very quickly, followed all instructions returned same day. I can see that they have received it. Ordered on 29th July, it’s now 25th August and I’ve heard nothing even though I’ve messaged twice. Update: they’ve just got back to me to say the test has been disregarded due to having no labels! This is absolute rubbish as I followed all instructions and labelled everything as it was described in the leaflet. Even though they offered to send another test I still think it’s to try and get more money. I’ve asked for a refund. Considering it’s taken nearly a month I wonder how long it’s going to take to get my money back! Poor customer service. Would not recommend.