Halfords Retail
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Roof bar fittings
Having recently changed cars and about to on holiday, I visited Halfords, Reading to purchase roof bar fittings for a Nissan. I explained to the gentleman in the store that I had the old roof bars and was looking for replacement roof bar fittings. He quickly identified the product I required and I left feeling confident with the purchase. When I went to attach the fittings, I read through the instructions and realised that I had only purchased kit 2 and not kit 1. This meant that I was unable to attach the fitting to the car. At no point in my first visit to Halfords was I made aware that I needed to purchase a second item to ensure the product was effective. Having returned yesterday, I explained my situation and was informed that I would need ‘legs’ to attach the fittings. I was then informed that Halfords don’t stock these and that they would need to be ordered. It was further explained to me that no ‘kit 1s’ are stocked in store and all require ordering. If this is true, this is extremely poorly planned and exceptionally inconvenient to Halfords customers. I will be returning next week to collect the items to attach my roof bar fittings to my car and then think very seriously before I return to Halfords again.