Warner Leisure Hotels
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Think carefully before booking here
Think carefully before booking here. It is tired, dirty and there are some very abusive staff. Starting with the positives. Warner's (owned ultimately by the largest Private Equity company) do a real service in keeping some historic buildings active. We met some really delightful and efficient catering staff (encouragingly including some quite young staff) ...annoyingly let down by others. We were very impressed when we arrived by helpful catering staff directing us to a rather distant historic room. The place is tired. Torn carpets held by gaffer tape. Dirty carpets that clearly not cleaned (or even hoovered) during the purported deep clean Monday. Broken tiles, dirty paintwork. Room OK (incidentally more expensive than a well known 5* hotel we use in Devon) but pretty dated bathroom lots of minor issues and wifi that only worked in the bed! A room cleaner who seemed offended that we actually wanted room service and a full toilet toll (two half used when we arrived)..maybe that's why she left the paper napkin in the access room corridor floor for three days. We all know that drinks are expensive at Warners (£47 for a bottle of wine that we buy in Waitrose when on offer at £14). But we tend to have the 'double' offer G&T before dinner. Went down to bar. Great Hall tables virtually all with empty glasses, plates etc on. No sign anyone clearing them. Despite being a purported 4* hotel have to order drinks at bar ...at those prices expect to be served. She took payment..some £23 then said 'I haven’t got any gin glasses, you'll have to have ordinary ones'. I pointed out that could see two on an immediately adjacent table and there were plenty in Hall. She became quite aggressive. Clearly felt that collecting and washing not her job. So we cancelled drinks...itself requiring a 'manager' to arrange. Why this fetish in UK for not clearly used tables? Also in dining room...you are supposed to eat among dirty tables that aren’t cleared when customers leave. Also don't be late...by which I mean 21.15 because then they will set for breakfast around you. The 'hospitality' industry! Next night we didn't bother with a G&T. Final night we thought we'll have at our dining table. Ordered. Seemed fine. Then it came..wrong..just singles. Very abusive staff member stated 'well I just bring them' and walked off. Then got worse. In the Blue room there is a a limited menu..it's fine though not as complete as advertised online. But on a Tuesday night..duck (£5 extra) OFF, beef (£5 extra) OFF, daily roast OFF, plus other items. Not to mention the stale cheese (£3 extra) biscuits or..... Just hope you are not booked for Christmas..suspect Turkey will be OFF. Our real concern about Warmers is the apparently arrogant management. They clearly feel they are too important to deal with customers. Try contacting them...they just obstruct and evade. They also appear to feel UK data laws do not apply to them.