Avec Car Rentals
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Extremely Dissatisfying Rental…
Extremely Dissatisfying Rental Experience with Avec Rent a Car in end of January 2024 I had a very bad experience with Avec Rent a Car Istanbul Airport in end of January 2024 when I rented a car for a one-day trip. Despite taking full insurance, the entire rental experience turned out to be a nightmare. I was provided with a Citroen, but from the moment I started driving, the car exhibited issues, shaking and squeaking throughout the journey. Unfortunately, my tight schedule on the one-day trip didn't allow me the luxury of returning the car immediately. The real trouble began when I decided to refuel the car before returning it. At the petrol station, I noticed a problem with the fuel indicator on the dashboard—it wouldn't show the tank as full even after filling up. Seeking to rectify this, I went the extra mile and asked the petrol station attendant to ensure the tank was filled to the maximum. Shockingly, as we approached the maximum level, diesel started leaking out of the tank, yet the indicator still failed to register a full tank. Desperate to resolve the issue, I attempted various actions, such as turning the car on and off and locking and unlocking it, but nothing seemed to work. With time constraints, I had no choice but to proceed to Avec Rent a Car to return the faulty vehicle. Upon explaining the situation to the Avec staff during the return, including providing receipts from the petrol station and highlighting the indicator malfunction, I was assured that there would be no issues and that my deposit would be returned the following week. To my dismay, the next day, I discovered unauthorized charges of over £130.95 on my account, accompanied by an additional mysterious charge of £8.27. Adding insult to injury, my bank slapped on an extra £4 for a non-sterling fee. This entire ordeal not only left me frustrated with the malfunctioning car but also deeply dissatisfied with Avec Rent a Car's customer service and integrity. I expected a refund for the deposit, but instead, I was hit with unexplained charges, leaving me questioning the transparency and professionalism of Avec Rent a Car. My message to anyone considering Avec Rent a Car: Be wary. Don't be enticed by what initially seems like a good deal, as the hidden costs and poor customer service may end up costing you twice as much.