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Awfull experience renting car from CRC in Lisbon PT
I rented from this firm November 7, 2024 Beware of CRC car rental in Lisbon, stay away and do not rent from them. Don't trust Google reviews, many are fake, go to Trustpilot and Tripadvisor. My experience with them was disastrous, a real scam that will remain etched in my memory as one of the worst rental experiences of my entire life. When returning the car I was faced with unjustified additional charges. I rented a car from CRC for a period of 29 days from November 7, 2024 to December 6. On the day of pick-up, they made me sign a digital document showing multiple scratches and dents on the car. The car, a Peugeot 204, had 54,869 km on the odometer. I ask for a copy of the document and contract which they refuse to provide me saying they will send it by email so it is impossible for me to corroborate the signed document with the actual condition of the car. I took a quick video of the multiple scratches on the car but as the car was along a wall on the passenger side I did not crawl to take the lower part of the car. They asked for a deposit of 1400 euros as security for any damage I would be responsible for. To my surprise the full amount was taken from my Visa card. They also charged me 101.55 euros for a full tank of petrol which was a scam as the tank could not hold that much and then asked me to return it empty!! Of course delivering the car early in the morning for a flight always leaves plenty of petrol. When I returned the car the attendant took a long time to show me all the scratches and dents on the car and finally came up with the accusation that I was responsible for 900 euros of damage. They claim to have a previous video of the car damages, however they will not show it to you. It was all a scam and they stole my deposit of 1400 euros. Then in the end they send me an email to tell me that only 284 euros will be returned to me. When arguing with them they called a security guard who bullied me. No one should have to go through such distress when leaving Portugal. The Portuguese are honest, respectful and calm, it's a shame that these scammers give them a bad reputation.