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May 12, 2021

COVID-19 Policies and General contract condition unreliable

I Booked in feb-19 a Boat in Sardinia for the next august (peak period) through BoatBureau. I made Advance payment via money trasfer to Enix Tachnologies SA (Spanish company) accepting Boat Bureau general Terms and Conditions) and without knowing the name and terms and conditions of the charter company. Received Voucher from the Charter company they selected (Boomerang Charter in Olbia ). Before the second instalment (1 month and an half before) I had to cancel the reservation due to consequences of Covid -19. For this I received 2 separate vouchers (one from Boa Bureau and one from Boomerang possibly based on their fee splitting i assume). I asked kindly to have one only voucher that i could spend eventually elsewere from BoatBureau, but they said it was impossible. Boomerang in any case has rented the boat for that week to other people but still kept my money (so they cashed in twice !!!) At the End I accepted this as my hopes where for a solution of the Covid 19 situation to use in summer 2021. I then re-booked the same boat this january hoping for a free summer. But at this stage vaccination are going slowly and I’m travelling with 4 kids that will be not vactineted and will need to geta a testa 2 days prior to departure. If one of them is found positive to covid 19 I will have out all boat costs and travelling (airplane) costs. In my opinion this is too much of a risk so I asked again to have frmo Enix technologies: • Refund according to apply clause 8.1 of their tems and conditions: 8. Right of Withdrawal 8.1. In the event of cancellation of the charter/contract by the client, BoatBureau will apply a cancellation fee equal to 20% of the price of the boat. Or, has I immagine the cash issue they may have in this moment: • to have a 100% voucher from Boat bureau to eventually spend elsewhere No chances. They are not even compliant to the European Law translated into the Italian law dated 17th July 2020 n. 77, that states that if you are unable to use voucher you are entitled to a full refund after 18 months. This is my experience. Both boat bureau and the charter are keeping money without delivering the service. Beside this being unlegal is not the best way to retain customers. Best Francis