Warner Leisure Hotels
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Disappointing birthday celebration.
We stayed at Heythrop Park in the Cotswolds, our 3rd booking with Warners. This was a combined birthday celebration treat. Hence why we booked a Mansion Room in the main hall area, which was a lovely room. However after the first night we had to request 3 things - an iron, as the one in the room only reached a lukewarm temp. Also a mattress topper for the very firm mattress issue, but as none available we had to request a duvet to lie on in the hope that would help my husbands back. Plus some extra hangers. Disappointingly after 4 requests at reception, to which l saw an email go to housekeeping & to 2 managers!!!. We still had to return to reception at the 5th attempt to demand that someone just bring what we had requested. At 10.00pm after 2 days.. an older lady from.housekeeping arrived with a duvet & an iron. To which she advised the iron was only just Pat tested so how could it not work! And the mattress was recently new, with no one else complaining! Well...what to say to that! In all our years of travel and staying at numerous & varied types of accommodation... this was just unacceptable behaviour & attitude. As a qualified chef the new menu in the Brassiere 32 was not as it should have been... it needs reviewing, plus the issues with soup lukewarm, veg lukewarm, odd food combinations... just disappointing & unecessary issues. The entertainment was good overall, the various activities were also good if you can book pre book them. The park grounds are just beautiful and varied walks, with an 18 hole golf course too if you want that. We had an expectation of Warners being a regular holiday booking. But overall...disappointed and not the special birthday celebration that it should have been, especially in line with what this holiday had cost. Warners.... we doubt we will be back again.