Hyatt Hotels
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Secrets Cozumel has Bed Bugs, Stay Away!
We stayed at Secrets Cozumel resort for a week in December which was a major disappointment to say the least. Our first room had No hot water, the fridge didn't work. They changed the fridge. They said they had no other rooms and we would have to wait till one was available. Day 3 - They made us check out of the room early so they could clean it and stick the next unsuspecting guest (victim) in it. We could only sit around the resort and wait for them to make right with this situation the ENTIRE day. We had no room, no clothes - everything was sitting in the lobby in our luggage. Room #2 - finally, late afternoon... but only scalding or freezing water... nothing in-between. Room #3 - they "upgraded" us to "preferred," BUT - we had no choice but to sign a form releasing them of any negligence and that the preferred room was our compensation for their negligence. We had no choice at that point and were basically forced to sign the papers so that we could finally get a room and take a shower. All of the rooms were in need of deep cleaning. The second room they moved us to appeared to have black mold in it. Day 5 - BED BUGS!!!!! I woke up with bed bug bites all over my body. We reported it. They offered to spray the room - or move us to Room #4.... no thanks. We only had one more night and couldn't wait to get out of this place. A horrible ending to a horrible vacation. When we arrived at home I contacted Hyatt and let them know about our experience and that this hotel had Bed Bugs. They emailed me a case# and said someone would be contacting me. Two weeks later still no response from Hyatt.