Sears Home Services
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Sear’s Home Warranty, Not worth it
Initially, this company demonstrated a high level of professionalism and reliability. However, over the past year, my experience has deteriorated significantly. I have yet to have my dishwasher and washing machine repaired despite multiple attempts. After being provided with parts to facilitate the repairs, I have faced over six months of cancellations on the day of each scheduled appointment. As a self-employed individual, each day I take off to accommodate these appointments results in lost income. Customer service interactions have proven to be unproductive, often leading to a frustrating cycle of no resolutions. Eventually, I was advised to locate a local repair technician on my own and submit the invoice to Sears, yet they do not provide any references for approved technicians. Additionally, technicians are generally unwilling to install parts they do not supply, which has left me at an impasse. As a result of this ongoing lack of support, I decided to cancel my membership after eight months without resolution. Furthermore, I am now being asked to return the unused parts at my expense. Based on this experience, I would strongly advise against engaging with this company.