TopCar
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Avoid it
Avoid it, simply!! The woman with glasses on the shift today (8pm 31st of Dec) has been disrespectful to us. 1) She called me crazy 2) we paid an insurance of almost 100€ via booking and asked to charge us again for insurance 3) we called booking.com and when the operator asked to speak to somebody from the office here in Lanzarote, she spoke a few words, asked the person to explain to us the conditions and then left the conversation; when the booking operator asked to speak to her again she refuse. When I asked her why is she not collaborating so we all close this case, she said she has been on a 12 hours shift and she is tired, and only wants to go home to be with her family. That booking is my company and she does not care what we booked through them, we should either pay the insurance or the 900€ deposit. Such a shame Top Car has such unhelpful and not educated employees. We will make an official complaint and warn any other people to avoid this company.