TUI Cruises
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Took a week to calm down
Took a week to calm down to ensure a fair reflection. As a very regular Tui customers, it’s fair to say we are disgusted. The aircon was a total fiasco for the whole 14 days. (Yes a 14 day river cruise) staring at Budapest on Isla on 13th May. No point in listing all the issues. Key points. Absolutely freezing in lounge most evenings, amazing staff embarrassed having to give out blankets. All inclusive drinks package, but few stayed long enough to enjoy this. Restaurant was like a sauna some nights, freezing others. Again poor staff having to apologise before even giving us the menu. Sadly towards day 7 we started taking the chance to jump ship and eat off the boat, whenever we could. Due to double berthing we couldn’t open windows of an evening and the rooms became uncomfortably hot. One of us developed an annoying cough which is still persisting. We know for certain these issues existed before the cruise started and we’re present as the next cruise started. We were apologised to on numerous occasions by all the senior team offered silly compensation to cover the issues and embarrassingly the gala dinner turned into a grand apology session. We’d already decide to eat ashore. We’ve written to Tui and await a sensible response. We already have more holidays booked with Tui. We had to cross a water jump to access the restaurant most evenings. Honestly we paid a considerable amount for an unforgettable holiday. Well it was certainly unforgettable. Can’t wait for the official response to our communication.