Available Car
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I'M STILL WAITING FOR A RESPONSE.
I have recently purchased a CITROEN C5 AIRCROSS FLAIR PLUS BLUEHDI S/S 130 Registration GF70 UJG. When I originally came for a car, I didn't have this car in mind. I was looking at a different Citroen, but that one was Do Not Drive. We ended up test driving the GF70 and I really liked the additional features on the car so we went with that one. It was a very rushed process, as I was going on Holiday that day and I needed to go. We arranged the basics and set a collection date for the following Friday. I had to come back from holiday a day early to accommodate this as you don't do collections on Saturdays. I then had a look on line and saw that you had the exact same CITROEN C5 AIRCROSS FLAIR PLUS BLUEHDI S/S 13, same year, same spec, everything except the mileage is 14000 and the price is a little higher at £15,699. If anyone had said to me, we have the exact same car with less mileage, 100% I would have gone for it at that time. As soon as I found out about the HW70, I tried contacting you guys. 3 times I called on the Tuesday and no-one called me back. On the Wednesday, I did the same and still no response. Then I started sending emails and still no-one contacted me back. Not least to speak to you about the car change, but I thought someone would have at least contacted me to discuss the current car that I was purchasing as I was having issues with DocuSign and wanted to change the collection time. It was Thursday before someone called me back after I called and expressed my concerns and didn't want to put the phone down as no one was calling me back, despite being promised they would. But eventually someone did call me back, and then I was told that it was to late to swap the car. Now not only did I spend a lot of my holiday trying to sort out this car and having to come back a day early, but I feel wronged as if someone had contacted me back on the Tuesday when I first called, we probably could have done something about it. Better still, if someone had told me in the first instance, "we have another car, exactly the same, which one do you want?", I would have chosen the HW70 straight out. So, my apologies for the long email, but I need to be clear on this matter. I really like the GF70 car, but I can't stop thinking about how this all happened and that I really wanted the HW70. I know I have a legal right to cancel this contract within 14 days. I only took this car last Friday the 11th, so inclusive, we 're only 6 days in. I don't want to cancel having a car with you, I just want to exchange for the car I actually wanted. I can pay the extra value in cash if this makes it easier, but please, can you please help me exchange this car, for the car I actually want. As I called at 11am this morning and after being told someone would call me back, but 6 hours later, I am still yet to hear something, can someone please pick this up and contact me with some urgency so that we may get this matter resolved. I intend to keep the car for a number of years and I would like it to be a positive experience where I tell everyone over the years how helpful available car have been in this transaction and helping me get the car I wanted. Rather than the negative experience I have had so far and then ending up with something which wasn't exactly what I wanted. I'M STILL WAITING FOR A RESPONSE.