Daniela Kaye

Aug 5, 2025

Resolved

Edited: After writing this review Ben from customer relations reached out and I received really good customer service and I am really happy that this misunderstanding has been sorted in a sensitive and fair way. I joined my 12 year old daughter to help her with learning a stronger level of hebrew for our impending aliyah. i was very clear on the phone when i registered her that her level was not beginer and i even asked if they wanted to test her on the phone but they said it was not neccesary. the first lesson the teacher didnt show up because she got confused and we waited on zoom for 20 mins. the next week she began her lessons and the teacher started at a very basic level and she learnt nothing and i requested the teacher test her in the next lesson so then she wasted 2 lessons finding her level. after that she still was very easy and my daughter did not learn much. due to external factors we had to move up our aliyah by 4 months and so i requested to cancel as we wouldnt have the time or the money with the move and it was no great loss anyway because she wasnt learning anything after 5 lessons. i had originally signed for the 40 lesson plan and they charged me a 50% cancellation fee of almost £400! I was told that it was in the terms and conditions and i should have read it. i felt that this was really bad showing and the money was taken out of my account before i even recieved my confirmation email. Very disappointing and the amount of money taken very devastating.