TopCar
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Worst Customer Services in the history of Customer Services.
Edit: The reply from Top Car below just shows once again that they don't listen. The issue isn't whats in their terms and conditions, the issue is that they have penalised me financially for following advice that I was given by one of their staff. And without actually giving me the opportunity to return the car to Lanzarote after discovering how much they were going to charge me for this. My point also still stands that it was impossible to get through to customer services when it mattered. I hired two cars in Tenerife, one in Gran Canaria, one in Lanzarote, and one in Fuerteventura over the course of 4 weeks Dec 2024 - Jan 2025. Some cars were great, some not so much. One car (Tenerife) had minimal coolant and no screenwash when I collected it. But the two main issues were: 1) It was impossible to contact customer services on the number they provide on the paperwork and on the website. They just don´t answer the phone, ever. 2) I returned the car to Lanzarote airport a few hours before the end of the rental and asked if I could return it to the ferry terminal instead as we had a boat booked to Fuerteventura. I was advised that there wasn´t a TopCar office at Lanzarote ferry terminal, but I could return the car to Fuerteventura airport if I took it on the ferry, for a charge of 30 euros. So, after trying to confirm this with the customer services number that never answers and finding that there was a huge queue for TopCar in the airport terminal building, and being assured several times that it was OK by the guy at Top Car returns in the car park, we made a new ferry booking to take the car to Fuerteventura. However, when we returned the car at Fuerteventura they said that wasn´t allowed, and eventually TopCar advised that they were going to charge about 800 euros in addition to the 30 euro fee (and extra day of hire) that we´d already accounted for and that we had been advised verbally would be the only additional cost. Customer Services didn´t take into account in any way that a TopCar agent had misinformed us, and just kept referring to the standard terms and conditions, which obviously conflict entirely with the advice we were given. I will never use this company again. Next time in the Canaries it will be Cicar or any other company except Top Car. I´m still fighting for my refund of additional charges to be accepted.