Thrive Travel
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Slow Service and Questionable Prices
This is my first time using a "travel agent", and I only used this service because I was directed from Kayak. This booking came through as an unusual amount, from an airline I didn't book from, so my bank gave me a fraud alert and I confirmed that I did not make the purchase of that amount. I called the customer service at Thrive and they were unhelpful in understanding my complaint and how their business practice of having two different charges impacts people. I searched on Kayak while on the phone with the agent, and found the same exact flights, through Thrive, for $25 cheaper. I asked to be switched to that fare, and the agent either didn't understand or could not process the request. I couldn't reactive my card with my bank until the next day, so I asked to cancel the current transaction. Thrive did honor this and I was refunded. I then booked the cheaper fare myself. However, this reservation was not actually booked with the airlines for 4 days. The final amount charged was STILL not the same as I agreed to on the Thrive transaction. I emailed a different travel agent, assigned my new transaction, a day after I thought I book and still haven't heard from him. I've now been assigned a third travel agent, who can hopefully answer my questions. I'm shocked this company is still in business with their slow service and concerning practices.