Hyatt Hotels
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Management not having customers best interest and not keep customers safe
I stay at the Hyatt place multiple times a month. I will honestly say that they don’t have the best interest of their customers. When I stayed last night my significant other physically assaulted me! I called 911 and locked myself in the hotel room to ensure I remained safe. The manager on duty saw my visiable bruises, bleeding under my eye, and heard the video of him physically assaulting me while I was on the phone with 911. I expressed to the manager that I felt safe In the room with the door locked so he couldn’t get to me while I waited on the police. The manager then said that I would have to LEAVE the room because it was in his name! Again, the video of him assaulting me has his face in it... but they WERE NOT CONCERNED ABOUT THR VICTIM OF A DOMESTIC VIOLENCE SITUATION! I Have NEVER been in a situation like this before and I honestly feared for my life! I explained this to the Manager on duty and the security guard, and NEITHER ONE OF THEM WOULD HEAR MY CRY FOR HELP!!!!! Instead they MADE ME LEAVE THE ROOM! I was then told to go downstairs, neither of them were beside me to ensure that my safety was a concern! INSTEAD THEY LEFT ME ALONE AND ALLOWED HIM TO COME DOWNSTAIRS AND TAUNT ME, YELL AT ME AND THEY DID NOTHING!!! I believe this is a very alarming situation where management should have PROPER TRAINING in regards to situations like this. I didn’t feel safe, nor protected and the manager and the security guard both made me feel like I wasn’t a victim..: nor were they concerned about my well being! I was absolutely shocked and broken hearted at the LACK of support and safety provided by the Hyatt Place! I called customer service and again was made to feel like I was the problem. They were only concerned about if I had made a police report. Yes, I filed a report.... that isn’t the issue at hang. The issue at hand is the Hyatt Place doesn’t take domestic violence seriously, they do not protect the victim whom is their paying customer and they allow the abuser to come back into close quarters with the victim! My bruises were evident, the blood on my face was very clear and I was left with other NO protection or help! It’s very sad and I will never stay at the Hyatt or hotels affiliated with the Hyatt again!