Angelica

Feb 3, 2025

Highly Rate it

I have to admit that I was not sure about Zoom Doc when I was looking for how can I get a certificate for my son, who became symptomatic with chicken pox once we were overseas. I am glad though that I went with them in the end as they have been nothing but professional and transparent about their service. We got a fit to fly certificate within less than an hour after we submitted the evidence needed. They were also quick to respond when I told them that the airline company (Emirates) needed a filled out MEDIF form too. They also advised me to double check with Emirates if a MEDIF form is needed as from previous experience, they said the certificate should be sufficient. Any other company would have probably just charged me again without advising me of this but Zoom Doc and Olivia were really transparent about this. They were so quick to reply too and when Emirates confirmed that the MEDIF form needed to be filled out, the team was able to email back the completed medif form in less than hour too. Really amazing and I am so thankful for their help. We didn’t run into any problems and we got medical clearance from the Medical Team of Emirates (who, in my opinion, were being inconsistent with their requirements and rules for chicken pox). We were able to get on our flight and we are so thankful to Zoom Doc for being so responsive and helpful to a really stressed out family. Thank you so much to Dr Livingstone, Olivia and the rest of the ZoomDoc team!