Sears Home Services
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The worst experience ever
The worst experience ever. Our fridge wasn’t cooling properly so we booked an appointment. The first guy didn’t even show up or call us. Sometime later the second guy came and gave us an estimate. It was quick and we had to pay the whole $600 right there and he didn’t even explain what was wrong. Anyway he ordered the parts and they arrived. The third guy came and looked at the fridge, and told us the last guy’s diagnosis was wrong. He had to order new parts and had to come back at a later date. He also told us the cost would end up about $100 cheaper. So we called the customer service to ask for a refund of $100 but they were no help. The lady said we needed to call the billing department but couldn’t give us the phone number, just an email address. We emailed the billing department but no answer. The third guy came back to repair with new parts and it started cooling again. However, now the ice-maker stopped working immediately after the repair. We called to have someone come and take a look at it and the guy came, told us this is a whole new issue, had nothing to do with the recent repair and he charged us $200. We were also told it would cost us another $900 to fix the ice maker. I will not use them again.