H10 Hotels
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H10 Palacio CORDOBA-disappointed
H10 Palacio Colomera CORDOBA-disappointment, misinformation and unacceptable customer treatment and communication. All travel websites (hotel.com, viator, booking.com and 26 other websites) advertise them as a pet-friendly hotel. We booked a big suite with terrace for 3 nights. From the first moment, we indicated that we would arrive with 2 small dogs. They have accepted and confirmed the reservation (it was not an automatic answer, because we received the confirmation after 2 days). SEVEN days before our trip, we received an e-mail saying that our reservation was CANCELLED because they do NOT accept dogs. We wrote that this is IMpossible because they advertise themselves as a pet-friendly hotel and they have confirmed the booking. In the answer were have been educated in an impolite, rude way that we CAN travel, but without dogs only!! Wow 😮 Thank you so much for the info the last minute… There was no apology or regret in their answer at all. During the pandemic period ALL the hotels (and other industries) were struggling and closed, prayed for the reopening BUT they forgot it very quickly, the travellers who are paying their bills seem to be NOT important at all, they do NOT care about us, treating with us as shhhhht :-( okay, I know we are in Spain, be careful with your expectations but we are talking about a 5-star hotel. Soooooooo disappointing! We just wanted to celebrate our 33rd wedding anniversary - really sorry about choosing their hotel-, we had been preparing for the trip for months, we organized everything. We are extremely disappointed, not only because we were misinformed, but also because of the whole “style” of communication and treatment. I would give ZERO star.