Aegean Airlines
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Very rude desk agent at FRA
On December 18 at Frankfurt Airport (FRA) - gate A40 around 10:15am, I had an unacceptable interaction with a rude desk agent regarding baggage allowance. Despite being well within our permitted baggage limits, the agent demanded additional payment without carefully measuring or counting our items. We were eventually allowed to board without paying a fee - though we were made to board last (2 mins before closing the gate) and only after I began documenting the situation by taking photos in order to dispute their decision in case they insisted. I regret that this 1-star review may a reflect poorly on the flight crew, who flew us safely to our destination. However, Aegean Airlines should be aware that current policies or practices may be enabling staff to treat customers inappropriately.