Firefly Car Rental
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Company tried to scam us
Company tried to scam us on every single step! We have faced incredible amount of issues while picking up the car that we booked. Front desk lady was very unprofessional trying to force us to take an additional insurance from their company. She was literally threatening us that our full insurance bought by rentalcars.com most probably, won't give us our money back in case somethings happens. We refused multiple times to take their additional insurance, and after every time we said "no" the lady was getting more and more agresive. Once she finally accepted the fact we don't want their insurance, she purposely didn't mark all of the scratches on documents that she gave us, hoping that we won't notice it before leaving the airport. We found many scratches on the car (also the scratches that were bigger than 4 cm). We went straight back to front desk lady demanding that she mark all of the scratches on car documents. She was incredibly rude and said that it's not responsibility of the company to mark all of the scratches. And that we as a customer need to send an email on their email address with photo of all the scratches that are not included in documentation before leaving the airport. They even refused to send any of the employees to check the car as they said it is not the procedure. Once I ironically ask, that according to their procedure if we wouldn't notice those scratches before leaving parking lot they would charge us for those damages, she said that she won't give me answer to my question. Ridiculously pure customer service. I will never rent a car by this scam company!