Aegean Airlines
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The customer representative was rude
The customer representative was rude. When I asked for the manager, he said that I would not get the manager. I got an offer for booking flights 30% off, in the terms and conditions, it stated that it allowed GBP payments. However, in the section where it was required to enter a promotional code, it was not allowed to enter a promotional code as the total amount was in GBP. I paid in euros as the promotion was ending shortly, and I did not want to lose the offer. I will still be charged a currency change fee. The next issue was that I wanted a comfort flex package, and my partner wanted to have just a basic package. The system was not allowing me to choose separate packages, but allowing options, such as adding luggage and extra room for legs, that I could get in that package. However, I was allowed to use the promotional code just once. The assistant suggested booking two separate tickets and paying more. So what is this offer and its benefits? Also, collecting points as a bonus if you try to rip the customers' pockets in different ways. Sorry, but you should take into consideration training staff how to communicate, be more apologetic for customers feeling upset and that the process to purchase flights caused stress. Also, you should change the system as it is complicated, and the interface of the site is not friendly to your customers. Agean representatives are so rude and not welcoming. The communication is cold. I registered last year and this second time using Agean from London. Both times had to contact them, both times were horrible experiences, feeling so intoxicated after calling Agean Airlines.