Reiss
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Reiss has lost it's way
Unfortunately, this company has continued on a downward spiral since it's association with Next. Deliveries are a lottery, never next day as advertised and paid for; getting the correct item is chance; and Customer Service does not know what it is doing. A real shame to see the demise of this luxury brand. I was a very good customer but I will not buy from them again. UPDATE 1 Sep 2022: Following publication of the above review, I received a response from a lady called Stacey telling me how sorry she was to read about my experience with Reiss. Stacey asked me for further details and assured me that she would look into this further and resolve my concerns. I sent a full account of the situation that had led to my submitting the review, but have heard nothing further. Stacey had contacted me on a NEXT email address; further cementing my thoughts about the serious decline in service from Reiss since NEXT's involvement. To be simply ignored is totally unacceptable; I will now be contacting the Reiss CEO's office via LinkedIn.