pharmwong

Dec 21, 2023

Hyatt Ziva Riviera Cancun Resort

We were at the Hyatt Ziva Riviera Cancun during the month of of November. During this time we found the lawns were well manicured, the pools were clean and the staff were friendly. Entertainment in the evening was good ,as was the food. The beach though was terrible. There is not much beach to lounge at. The sand was not very clean. If you like to lounge at the pools, this would be a good place for you. I think though that usually people want value for their money so I do not think that you would get value for your money here. Some of the pictures do not show exactly what you are getting. Our son came with us to the resort so we asked to be at least on the same floor but for some reason they could accommodate us. During our stay we found a very large cockroach in our room. As everyone knows, where there is one cockroach, there are many more. We complained to the front desk and they moved us to another room so they could fumigate. I would not think that the insecticide that was used would be very good for small children or even adults for that matter. We felt quite bad for the unsuspecting people in the adjoining rooms where they had to fumigate . I read that these sort of insecticides can cause health problems later. We asked to be moved to another building because the insecticide fumes can be carried in to the adjoining rooms. We are quite worried about the cockroaches getting into our luggage, clothes and even having them brought back to our home after the vacation. We actually spent quite a bit of time looking through all our belongings instead of relaxing at the resort . We were put into another room and we found the couch was missing from the room and there was a light fixture dangling above the shower with live wires. We called and they came immediately to fix the situation. Who knows what could have happened if we did not notice and started showering. We mentioned to one of the staff about the cockroach situation and they said that we would expect this since this resort was built on jungle land. Later when we got home, we wrote the Hyatt and the representative at the resort said that unfortunately ,it is part of the natural fauna . I have been to Mexico many times and I have never encountered cockroaches in my room. Possibly then it is true as the staff member it said, the resort is built on land where there are cockroaches and other rodents. Later on after we had talked to one representative, another representative emailed and said that they wanted to make a phone appointment so we could discuss the issues that we had there. We made the appointment and the time they were to call us but we did not receive a call at all. We’re quite annoyed because we thought that maybe they just sent a generic email to us and hope that nobody would respond. And we did email them again to ask why we did not get a phone call. Still no response. We had also noticed in one of the restaurant bathrooms and in one of the hallways of another restaurant there were metal boxes that were either mice/rodent traps or sonic boxes for mice or rodents. If you just scratch the surface, this resort looks pretty good to book at . After looking at the positives and negatives of this resort, I would not recommend this resort because the negatives far outweigh the positives