TUI Cruises
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Non existent after care service
Went on the Marella Explorer 2 Caribbean Cruise for 8 days. Spent 3 days at sea not 1 day as the holiday advertises. This was due to the ship not being able to refuel due to no contingency plan by TUI. Whole trip was a disaster. Really poor service and quality for the money paid. 6 weeks after returning, really struggling to communicate with TUI (we booked Online, if you want afer care support book instore) We've had no response to an official complaint and now started ABTA complaint. I've emailed the Directors who again have not responded. I will never travel with TUI again.