Hilton Hotels
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Hilton shoddy propertys
I am writing to express my extreme disappointment following our recent stay. To begin with, there was no concierge service available, and my 65-year-old wife was left to carry heavy luggage up to the third floor - an unacceptable oversight in any establishment that claims to offer a quality experience. Furthermore, the bathroom was poorly finished, with tiles left ungrouted (see attached photos), and fittings throughout the suite were of a noticeably cheap standard. Even the vanity mirror was faulty, which is simply careless. To add insult to injury, housekeeping felt it appropriate to knock on our door at 9:00am to service the room—despite the fact we were staying for four nights. This kind of intrusion is both inappropriate and inconsiderate. The overall experience was frustrating and well below expectations. As a result, I will be canceling the 49-day suite reservation I had made for November and December. The lack of attention to detail, inadequate service, and shoddy workmanship do not justify any further commitment to your property. I had expected much more, and frankly, I’m deeply disappointed. Sincerely, Michael Wilson