M&H Carriers
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I wish I could give zero stars
Customer service has left me in tears. My friend who does not speak English missed the parcel delivery 2 times, dye to there being no message or email about delivery. I called the depo to ask about further steps and they said we have to collect it from the depo. My friend went to the depo and in the reception lady told her that she can't give her the parcel today. My friend only told me this when she was already back home. I called the depo simply to check why she was not able to collect today (maybe she didn't have the right paperwork or something). Instead the person on the phone told me that nobody has been to collect the parcel. Did not listen to me at all, refused to hear me and hang up on me. I then called my friend and double checked that they were at the correct address. She told me where she was, it was definitely their depo as the lady at the reception took her consignment number and sent her away. I called back again to understand what happened and why they sent them away. I also said that our line was interrupted, but he said that he hang up on me and that he will do it again. The guy said that I should stop lying and that nobody has been there. He was extremely rude, aggressive and absolutely horrible. He hung up again when I said that she has been and I just want to understand what happened. I was not angry or anything I was just trying to understand why they sent her away, to make sure we get the parcel next time we are there. He hung up again. Then I called again and the other guy picked up the phone. I explained the situation to him and asked if I could log a complaint because the previous guy was incredibly rude. He said that the rude guy was the manager and this guy was just as horrible and rude as his colleague. I am in absolute shock and disbelief. I talked calmly and explained that there must be a misunderstanding and that I just want for us to figure out what happened here. He was rude again so I just started crying. He told me that I am calling them and laughing at them. I WAS NOT LAUGHING I WAS CRYING. I told him that I am crying and not laughing and he hung up on me. This has been the most bizarre customer service experience in my life. I am in shock about how can anybody speak to anyone like this especially in customer service. I would never speak to any stranger the way he spoke to me.