Deepa

Jul 13, 2025

AVOID FLIXBUS

I booked a coach from leicester to london heathrow for my family. A month before departure got an email to say the coach time had changed by 15 minutes but my ticket was still valid. On day of travel got a taxi to the pick up point ( cost me £26) arrived 15 minutes early. Waited, waited, waited, the time of the coach came and no coach arrived. I looked for contact details to call, there is no number only a chat function. Waited for approx 20 minutes before there was a response on chat only to be told the coach to Heathrow was cancelled!! I had received no communication at all! Next coach was 3 hours later meaning I would I missed my flight! My only option was to catch an uber (cost another £150) to the airport which isn’t covered in the cancellation policy! The customer service is rubbish I will never be using again! Great start to my family holiday! Having read the response from flixbus I will definitely not be booking g with them!!! They should be reimbursing me for the extra money and hassle I had to pay due to their incompetence!!! Appalling service