Sears Home Services
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Rickey was great…appointment experience was dreadful
Rickey, the technician, was great. The appointment experience was dreadful. I spent 30 hours of my time waiting for the repair appointment to take place. After Sears rescheduled it 4 times, it finally happened after almost 4 weeks. I considered billing Sears for my time, but was unable to connect with a human being to discuss the situation. In all of my years as a Sears customer, I have never been so frustrated and upset. Despicable!!!