TopCar
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Poor customer service
We collected the car keys at Top Car Lanzarote airport and were told to follow the dinosaurs to collect our car. We couldn’t see any dinosaurs and just headed out side to find Top Care staff at the underground car park. They asked if I was returning a car and we said no collecting it, we were pointed to the direction of a car park where buses also drop off. There wasn’t any staff to be seen and we had to go around cars with our car keys to find our car when it responded by unlocking. Staff are not helpful and didn’t seem to care. A member of staff pulled up to be told “i am not on duty now i will ask someone to come and help you Very poor customer service. Two stars are for the car as we didn’t have any problems after we worked out the controls by ourselves as no one there to help us