Halfords Retail
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COMPLETE WASTE OF TIME
I ordered an item online for pickup at their Redhill store. Got a text saying it was ready for collection so I drove the 10 miles to their store only to be told that they couldn't find it. I called customer services and complained. The guy I spoke to said he'd sent me a text and email but they never arrived. I also told him I wanted the item delivered to my home at their expense as I wasn't going to do another 20 mile round trip. All I got was an email acknowledgement that I'd complained. So I sent an email repeating the complaint and asking them to cancel the order and refund my money. All I had in reply to that was another text telling me the item was ready for collection. Complete and utter incompetence. Don't use halfords. Amazon has the same stuff cheaper and it gets delivered.