Leonardo Hotels
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We paid for 2 rooms at the tower hill…
We paid for 2 rooms at the tower hill hotel in London not ready at 4pm on arrival. Had to move one room as air con not working rude unhelpful staff .Advertises room service which was essential for us as our son was arriving late sent to reception to request room service then sent to the barr then told about QR code downloaded 2 itiem menu available from 10pm . called number 5 times no answer contacted reception who said they would call back we were then advised by a rude duty manger who informed us havent you herd of uber eats. not 4/5 star treatment. Charged £47 pounds for 2 drinks in the bar gin and tonic little ice no lemon ect poor quaslity again rude service. Rooms at hotel old and shabby spa steam room out of order pool really cold guests complaining flacking paintwork all floors could do with a good clean . Shabby dirty and not worth the money combined with poor service asked duty manger to send a complaints form to room regarding lack of food availability never arrived. Brass lift doors filthy dirty grubby establesment with poor customer service basiclly a lage hotel chain ripping off London Tourists