SH

Aug 4, 2024

Beware of this company

I am writing this review to deter persons from booking with this company or this resort - they are the absolute worst I’ve ever experienced in my years of traveling. Here is a quick recap - While I was staying at the Paradise Island Resort, Bahamas, a member of staff came into my room (door log entry shows this) and robbed me of $1,600USD. When management asked why he went into my room, he had no answer. Management then contacted the police to bring three staff members to the police station and I was asked to give a statement. The manager, Tony seemed to be very distraught by the situation and he reassured me that I would get my money back as he was sure that the employees took it based on a response he received from one of the employees. We followed him to the station and he just left us to deal with the situation. He left us his card and we called him after we left the station and he didn’t answer. I have yet to receive an apology from Red Awning or the resort regarding the incident. We were there for three nights and we could not sleep because of the incident and we did not know who had access to our room. Staff is able to access your room without your consent or knowledge. I had a do not disturb sign on my door and yet a staff member went inside while I was away and stole my money. My privacy was violated and the resort or Red Awning is not taking responsibility for it. RedAwning has been so oblivious. They have not given me any assurance that steps were taken to ensure that this never happens again as the staff members involved were never punished so I have no confidence whatsoever that things will improve. Red Awning response time is slower than a snail. They book the rental but everything goes through the resort so they won’t be able to assist with any issues you have. Also, the pictures are not true to the description of the apartment. The unit that I booked had an ocean view but the unit that I was placed in was overlooking the walkway. It’s a bit outdated and infested with roaches. The Wi-Fi is not free - it is $20 and it does not work, at all. Please be careful especially female travelers. Please be mindful of the staff at the resort. It seems like a quiet resort upon checking in but do not get too comfortable. Always be on the alert. I do not wish this on anyone.