Reiss
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Almost a year waiting to be refunded…
Almost a year waiting to be refunded postage for an item that was never sent. Repeated emails and calls promising me they'll refund me and never doing it. Refused to refund me online for the order, instructed to go back to a store (I confirmed that this meant any store) and I was made to feel like a nuisance when I did this, telling me I needed to go back to the original purchase store (nowhere near where I live). Eventually they refunded me for the item and not the postage. Horrific customer service start to finish. This has been ongoing since Feb 2022 so can't list an accurate date of experience. Original purchase in Feb was my only positive experience. Update edit: following extensive emailing back and forth after posting this review and repeated promises of refunds that never materialise, Reiss Customer Service are no longer responding to me.