Aegean Airlines
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AVOID flying with them!!!!
On the 17/07/2024 my stroller has been damaged while flying with Aegean Airlines to Crete. The raport has been made immediately at the airport. I have contacted Aegean Airlines with all the details and photos and after 3 weeks in total they finally replied to me and said that I need to contact the stroller manufacturers get it repaired! When I said that it can’t be repaired because the handle snapped in half(see photos). They told me to contact manufacturer again and provide them with the official document from the manufacturer confirming that the stroller cannot be repaired, in order to reevaluate my case?! This is absolutely ridiculous! How on earth such a big company is doing thing like that to a customers. They have broken my stroller and now after weeks this is my job to contact manufacturer?!! Not their! The customer service is absolutely pathetic! They are destroying your belongings and after they are doing everything to don’t take a fault for it! After the accident on the airport I was told by one of the employees that they will replace the stroller or refund me the money! This is not happening anymore!! First time and last time I was flying with this ridiculous company!! Avoid Avoid Avoiid!!