Sears Home Services
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DO NOT EVER USE THESE CROOKS FOR…
DO NOT EVER USE THESE CROOKS FOR SERVICE!!! I paid them in advance for a part for my dryer and for the service to repair my dryer. Two days later they called to say that the part for my dryer is no longer available and THEY CANCELLED THE SERVICE APPOINTMENT. I have now had to make over 15 telephone calls to them and they STILL HAVE NOT CREDITED MY CREDIT CARD AND IT HAS BEEN OVER 70 DAYS SINCE MY CREDIT CARD WAS CHARGED. NEVER USE THESE CROOKS!!!! Sears Home Services responded by giving me a phone number to call. This is one of 4 phone numbers that I have had to call repeatedly and I get the same reply every single time - but first you have to get by their AI robot that answers the phone - that takes about 10 minutes and about 6 - 10 calls learning what to say and not to say so that I can actually speak with a human being. Once yiou get by the AI Robots and actually speak to a person, they all say the same thing the last 10 times that I called - "Thank you for calling us" . . . "Yopu have reached the right department" . . . "We can help you." . . . "We are going to escalate this" . . . "We are so sorry that you have had to call us 10. . . 11 . . . 12 . . . 13 times" and "Oh, we are just the "Repair Care Department" (that is the same number they gave in their reply) and the can NOT contact the department that handles the refunds because "they do not have a phone number." I have literally (this is no exaggeration) had to call over 15 times and it has been over 70 days and they STILL HAVE NOT CREDITED MY CREDIT CARD!!!! This is a real simple black and white clear cut situation - they came out to my house to fix my dryer - they could not fix it without ordering a part - I prepaid for the part (required by Sears) and I prepaid for the service to install the part. Two days later Sears called me and said the part is no longer available since the dryer was old, and THEY CANCELLED MY SERVICE REPAIR since they could not repair my dryer. I did NOT get the part and I did NOT get any repair service. I have been trying to get my credit card refunded for the part that was not delivered and for the service that was not provided. It is a very simple request. SEARS HOME SERVICE ARE CROOKS!!! They want to wear you down and require endless calls for them to do the right thing. NEVER NEVER NEVER pay fopr any service or part ahead of time with Sears Home Service!! You will regret it if the part is not delivered or they fail to provide the service!!! The telephone number that they gave on their "Reply" is the same number that I have called numerous times and spoken to at least 6 "supervisors" who said they were escalating this since I had called so many times, and they had done nothing. Now, they are claiming this is not the experience that they want me to have. SEARS HOME SERVICE you created the terrible experience - you could have resolved this situation on the FIRST CALL - You could have done the right thing and credited my credit card when you knew the part was not delivered and YOU CANCELLED the service call!!! So, please do not act like you care by giving me a telephone number to call - the same number that I have been calling for over 60 days!! Anyone reading Sears Home Services response, please do not be fooled by their response. Call the phone number they gave and you will get stuck in endless AI hell. It does not take any business over 70 days to credit a person's credit card for a service THAT WAS NOT PROVIDED and A PART THAT WAS NEVER DELIVERED!!!! DO NOT EVER USE SEARS HOME SERVICE!!! SEARS HOME SERVICES IS NOT AN ETHICAL BUSINESS AND DOES NOT CARE ABOUT THEIR CUSTOMERS OR DOING THE RIGHT THING!!!