Hyatt Hotels
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Long & Very Unfriendly Reception
It took over 20 minutes to check in. Only one person was at the check in desk when we arrived at 3 pm. A 2nd desk clerk showed up as we had already waited for approx 10 minutes. She took her sweet time to put away her various bags and to finally boot up her computer station. Once she was ready she uttered the word “next” and no word of apology for the long wait. Her next words “picture I.d. and method of payment”. She punched in some numbers and requested that I insert my Credit Card for payment. As I checked the posted amount it was $ 200 higher than the original booking and confirmation amount! I questioned the added cost and her answer “that’s to cover for incidental charges!” The lady never offered this information up front! Also the lobby currently is under construction with all kinds of power tools running at the same time, which made almost impossible for an individual like me, who is hard of hearing, to understand whatever words the lady was mumbling. Rest assured, this is going to be my last stay at any Hyatt Hotel!