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Poor Quality Of TopCar Hire Car on Arrival in Tenerife
The car hire had been booked with Booking.com after I had arranged accommodation through them. I collected the car, which I think was a Hyundai i20 with approximately 28,000+ KM mileage. There were small dents in several places and scuffs on front side bumpers and rear bumpers. Those scuffs didn't really bother me as I know how some hire cars can be treated over their lives. I took photos of the body work as usual. The paperwork stated petrol was 'Full' tank. The actual tank was 1/2 full. I questioned this and they were adamant it would be fine to bring it back 1/2 full. When I drove away there was a rubbing sound coming from the front of the car. When I applied the brakes the sound was horrendous. I could tell that it was the sound of metal on metal, which told me there was no brake pad material remaining on the front brake pads. I work on cars for people, as well as my self, and have come across this before. I drove around the car park one way system to take the vehicle back and purposely pulled up near one of the TopCar employees, who was inspecting a returned car, so she could hear the sound. She looked concerned too. The car was replaced with KIA RIO, in much better condition and actually clean outside and inside. Why did they select for me one of the oldest and most battered cars? Compared to a lot of the cars parked up and in the process of being returned It was by far the worst of all. I also wonder what would have happened if a less knowledgeable person actually took the vehicle and continued using it for their holiday. The thought of them coming down from a trip up Mount Teide with the brakes in that condition? I never got an apology for all the inconvenience or even the offer of an upgrade for it.