Optima Legal
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Would not recommend
Very, very slow and impersonal process. Unfortunately optima was assigned by Halifax and I didn’t have a choice to chose someone else. It’s been 4 weeks since they confirmed they had all documentation needed from my side and to date they didn’t set completion date. Every time I leave message on the portal , I get response to inform me that I don’t need to chase and the tracker will be updated when there is progress on my case. I am hundreds £££ out of pocket paying standard variable rate and nobody in optima legal cares…. Would not recommend using Optima if you have other choices