Firefly Car Rental
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Scammers dressed up as a legitimate…
Scammers dressed up as a legitimate company. I previously used Europcar and had a great experience with them, as they have clear, honest pricing (with no surprises/unnecessary fees) and someone checks over the car with you upon collection and return and then confirms all is well/there’s nothing more to pay. Firefly, however, are a nasty little company and unfortunately I was lured in by their initial, deceptive hire price. They cheekily and unscrupulously charge a refuelling administration fee of €45, even if you return the car with a full tank (which I did). They then charge an exorbitant amount in any difference between a technically fully tank (as it’s virtually impossible to return completely full given you need to fill up nearby and then drive to their location, in my case Girona airport). I filled the tank completely full 2km from their office and was subsequently charged almost 15€ for the difference. Furthermore, they have an array of other fees to potentially worry you, as well as even more horrific excesses and charges in the event you have an issue (thankfully, I didn’t). I’ll never use them again and urge everyone to completely avoid them, no matter how good their initial price is.