Gate 1 Travel
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One good experience, one lousy experience.
I went on a Gate1 tour last year to the Baltic countries and it was a good experience, however, I have another tour scheduled for next month going to Kenya and Tanzania and I have a very bad feeling about this trip because the customer support has been non-existent. I’ve tried calling and get recorded messages to try tomorrow (and it’s 9am), or hold time is over 2 hours and then get disconnected. They have a Contact Us service on their web site which I have tried to use 4 times and no one replies. (You do get an acknowledgment of your e-mail message but no follow up.) Tanzania has a Yellow Fever vaccine requirement and I have had two doctors tell me not to get this shot because of my age. They filled out the International Vaccine card and signed it, but attached a note saying I should not get the shot. No one at Gate1 can tell me if that’s okay or I will get turned away at the border. So here I sit wondering if I am going to spend $10K on a trip and travel 2 days to get there only to get stuck at the Kenya border. When, by luck, a Gate1 agent called to tell my flight had been cancelled and they needed to schedule a new flight I was able to ask my questions, but got no answers, just an e-mail address for the Tanzania consulate. This is supposed to be the trip of a lifetime, but so far it’s just left me feeling anxious.